Understanding Self-Exclusion at Spin-kings
Self-exclusion is a responsible gambling tool that allows players to voluntarily block themselves from accessing their accounts for a set period. At Spin-kings, this feature is designed to help individuals who feel their gambling habits are becoming problematic. The process is straightforward but requires careful consideration of the available options. Before starting, note that a self-exclusion request is irreversible until the chosen duration expires. This guide covers every detail you need, from the initial steps to what happens after the period ends.
Step-by-Step Process to Self-Exclude
To initiate self-exclusion, log into your account and navigate to the responsible gambling section. Follow these specific steps:
- Go to “My Account” and select “Responsible Gambling” from the dropdown menu.
- Click on “Self-Exclusion” and read the terms carefully.
- Choose your preferred duration from the list (options are detailed in the next section).
- Confirm your selection by entering your account password and submitting the request.
- You will receive an email confirmation within 10 minutes. Save this for your records.
- After confirmation, your account is instantly blocked. Any pending withdrawals will be processed, but new deposits are disabled.
If you experience any issues during this process, contact customer support via live chat. They can also assist if you need to exclude across all platforms owned by the group.
Available Self-Exclusion Durations and Their Implications
Spin-kings offers four standard self-exclusion periods: 24 hours, 7 days, 30 days, and permanent. Each has distinct rules. The table below summarizes key differences:
| Duration | Cooling-off Only? | Hard Exclusion | Reinstatement Process | Bonus Eligibility After |
|---|---|---|---|---|
| 24 hours | Yes – account reopens automatically | No | None needed | Full – no waiting period |
| 7 days | Yes – account reopens automatically | No | None needed | Full – but wagering requirements paused |
| 30 days | No | Yes – account remains blocked | Contact support, verify identity, wait 24h | Depends on bonus terms – must be re-qualified |
| Permanent | No | Yes – irreversible | Not possible after 72-hour cooling-off | None – account closed permanently |
Note that during permanent self-exclusion, all active Spin-kings bonus offers are voided, and any pending free spins are forfeited. For temporary periods, existing bonuses may be paused but not lost.
Required Documents and Verification
For self-exclusion requests longer than 7 days, Spin-kings casino may require identity verification to prevent unauthorized reinstatement. Commonly requested documents include:
- A clear copy of your government-issued ID (passport, driver’s license, or national ID card).
- A recent utility bill (dated within three months) showing your registered address.
- A selfie holding your ID next to your face (for enhanced verification).
Documents are uploaded via the account verification section. Processing typically takes 24–48 hours. Once verified, you will receive a confirmation email. If you fail to submit documents within 14 days, the self-exclusion may be downgraded to a standard cooling-off period. Always double-check that your files are in JPEG or PDF format and under 5 MB.
Common Problems and Troubleshooting
Players often encounter a few issues when managing self-exclusion. Here are the most frequent problems and their solutions:
- Account not blocking immediately: Clear your browser cache and log out; then try initiating self-exclusion again via a different device.
- Email confirmation not arriving: Check your spam folder and add the casino’s domain to your safe senders list. If missing after 30 minutes, contact support.
- Unable to cancel early: Permanent exclusions cannot be reversed after 72 hours. For 30-day exclusions, you must wait the full term and then request reinstatement.
- Bonus funds locked: Any pending wagering requirements on the Spin-kings no deposit offer will be suspended until the exclusion ends. You will not lose the bonus, but time limits may expire.
- Promo code issues: If you had an active Spin-kings promo code, it will be invalidated during hard exclusion. You will need to request a new one after reinstatement.
For permanent exclusion, note that the Spin-kings free spins you earned from previous promotions are forfeited immediately – no compensation is given.
Additional Responsible Gambling Tools
Beyond self-exclusion, spin-kings provides other controls to manage play. You can set deposit limits (daily, weekly, monthly), reality check reminders, and loss limits. These can be adjusted at any time under the same responsible gambling section. Use these proactively to avoid reaching the point of self-exclusion. For comprehensive information, visit the official website at spin-kings.eu.com.
